There isn’t one as unfortunately, we do not accept any plants back at Green Thumb, once they have left our premises. Please choose your plants carefully – and if in doubt, please ask our staff or do your research before your purchase. Returns on dried goods eg trellises, pots etc are accepted within 2 weeks of your purchase – as long as you bring your receipt with you.
Water, water, water!
Any perennial, shrub, rose, evergreen etc that we carry as a matter of course is hardy for Ottawa plantings. We offer a one year guarantee on most woody perennials. Our herbaceous perennials are not guaranteed. (If we plant your garden for you, all plants are guaranteed.)
Your guarantee will be on the back of your sales slip – please keep it in a safe place. If we don’t think the plant you are choosing will survive, we will not offer you a guarantee (eg. putting an evergreen in a container to dress up a doorway – looks great, but not happy on a long term basis for the evergreen!)
If you think there is a problem with one of your plants, please call the store or email us. At this stage, we will jointly figure out how to deal with your plant. If we ask you to bring the plant back, we will set up a mutually convenient time for that to happen. You’ll need to bring in your guarantee as well!